Shipping and Return Policies
Unless you are further contacted by us, your jewelry will be processed and shipped the same day (Monday-Friday, 10am-4pm PST) of us receiving your order!
All shipments are made through USPS. Domestic shipments are made using USPS First Class Shipping *tracking unavailable (3-5 day delivery average) and is $4.00. USPS Priority Shipping with delivery confirmation (2-3 day delivery average) and is $8.00. We also offer Express Shipping with tracking (1-2 business day delivery average) which is $22.00 per order. Orders placed online are eligible for free first class USPS shipping (applicable for US Domestic only) and must be chosen at time of check out. We highly recommend choosing to insure your order at time of checkout for all Domestic First Class Shipping methods for an additional $2.00. Priority and Express orders will be insured automatically. Maya Jewelry is not held responsible for lost packages.
For International orders we ship USPS International Priority (7 to 10 business days average). The cost to Canada is $23.00. All other countries are 27.00. We also offer USPS International Express (3-5 business days average) the cost to Canada is $38.00. All other countries are $48.00.
For all International orders we highly recommend you choose the Express shipping option. Please be advised, you are responsible for any duties and tax fees that may be applied upon arrival, from your local postal service.
In some rare instances the jewelry you order might be out of stock (we strive to have accurate online inventory but nothing is absolute). In such instances we will notify you with an expected ship date and you will have the option to cancel your order if that doesn't meet your needs.
For larger orders please be advised that we will contact you if additional costs apply.
All retail jewelry is shipped in a sealed pouch. If the seal is broken we can not accept a return as we guarantee that our product is sold as new. When you receive your jewelry do not break the seal unless you are 100% sure it is the right size and material. All returns must be done within 3 months after receiving your order. Please e mail us with a notification if doing so, as soon as possible. Please visit our FAQ page for our extended return policy.